FAQ

First, check if your browser has permission to access your camera. Click the camera icon in your browser's address bar and allow access. If that doesn't work, try these steps: 1. Close all other apps using your camera 2. Restart your browser 3. Try a different browser (Chrome recommended) 4. Check if your camera works in other apps 5. Update your browser to the latest version 6. Check your system camera settings

This usually means your camera is not enabled or there's a connection issue. Check: 1. Make sure your camera is turned on (green indicator) 2. Check browser permissions 3. Ensure your camera is not being used by another app 4. Try refreshing the page 5. Check if your camera works in the settings 6. Verify your internet connection is stable

To fix microphone issues: 1. Check browser permissions (click the microphone icon in address bar) 2. Ensure your microphone is not muted in system settings 3. Try selecting a different microphone in settings 4. Close other apps using your microphone 5. Restart your browser 6. Test your microphone in system settings

You can change your camera or microphone in the settings: 1. Click the settings icon during a chat 2. Go to Media Settings 3. Select your preferred camera from the dropdown 4. Select your preferred microphone 5. Test to ensure it's working Changes are saved automatically.

Video lag can be caused by: 1. Slow internet connection - Check your speed 2. Too many apps running - Close unnecessary programs 3. Browser issues - Try Chrome for best performance 4. Server issues - This is usually temporary 5. Hardware limitations - Lower video quality in settings Try lowering video quality or switching to a wired connection.

Poor video quality is usually due to internet speed. To improve: 1. Check your internet speed (minimum 2 Mbps recommended) 2. Close other bandwidth-heavy apps 3. Use a wired connection instead of WiFi 4. Move closer to your router 5. Ask others to stop using bandwidth in your network The platform automatically adjusts quality based on your connection.

If you're having trouble connecting: 1. Check your internet connection 2. Refresh the page 3. Clear browser cache and cookies 4. Try a different browser 5. Disable VPN if you're using one 6. Check if the service is down on our social media 7. Restart your router If the problem persists, contact [email protected]

Unstable connections are usually caused by: 1. Poor internet connection - Test your speed 2. WiFi signal issues - Move closer to router or use ethernet 3. ISP problems - Contact your provider 4. Too many devices on your network 5. Background downloads or streaming For best results, use a wired connection and close bandwidth-heavy apps.

When you see 'Searching for a match', the platform is looking for someone with similar preferences. This can take: • A few seconds during peak hours • 1-2 minutes during quiet hours • Longer if you have specific filters Tip: Having fewer filters (gender, location) can speed up matching.

'Partner Disconnected' means the other person either: • Left the chat by clicking Skip or End • Lost their internet connection • Closed their browser • Was kicked for violating rules This is normal and you can search for a new match immediately.

No! You can use Lotta as a guest without creating an account. However, creating an account gives you: • Ability to purchase coins • Save preferences • Access to premium features • Better match history • Account recovery options

Creating an account is easy: 1. Click 'Sign In' or 'Login' 2. Choose Google Sign-In 3. Select your Google account 4. Grant necessary permissions 5. You're ready to go! We only support Google login for security and convenience.

If you're having login issues: 1. Make sure you're using the same Google account you registered with 2. Clear browser cache and cookies 3. Try a different browser 4. Disable ad blockers temporarily 5. Check if Google services are working If still having issues, contact [email protected]

To delete your account: 1. Email [email protected] with subject 'Delete Account' 2. Include your registered email address 3. We'll confirm and process within 5-7 business days Warning: This is permanent. All data, coins, and purchases will be lost and cannot be recovered.

Your username is tied to your Google account. To change it: 1. Change your name in your Google account settings 2. Log out of Lotta 3. Log back in 4. Your new name will be updated Note: This may take a few minutes to sync.

To report inappropriate behavior: 1. Click the 'Report' button during the chat 2. Select the reason (harassment, NSFW content, spam, etc.) 3. Add any additional details 4. Submit the report For serious issues, email [email protected] with evidence (screenshots). We take all reports seriously and review them within 24 hours.

We do not routinely record video chats. However: • For safety and moderation, we may capture screenshots when: - A report is filed - Automated systems detect violations - Required for legal compliance • Video is peer-to-peer (direct between users) • We may store metadata (time, duration, user IDs) See our Privacy Policy for complete details.

Currently, Lotta uses random matching, so you won't match with the same person again typically. However: • You can skip anyone at any time • Reported users are banned from the platform • We're working on a block feature for the future If someone is harassing you, report them immediately.

If you encounter inappropriate content: 1. Click 'Skip' or 'End' immediately to leave 2. Click 'Report' and select 'NSFW/Sexual Content' 3. For serious violations, email [email protected] Our AI and moderation team work 24/7 to keep the platform safe. Users violating rules are permanently banned.

Lotta implements multiple safety measures: • 18+ age requirement strictly enforced • AI-powered content moderation • 24/7 human moderation team • Easy reporting system • Quick ban for violators • No personal data shared between users However, be cautious: Never share personal information, and report any inappropriate behavior immediately.

NEVER share personal information like: • Full name, address, or location • Phone number or email • Social media accounts • Financial information • School or workplace details If someone pressures you for information: 1. End the chat immediately 2. Report them 3. Block them if possible Lotta will never ask for such information in chat.

Coins are Lotta's virtual currency used for: • Premium features (coming soon) • Special filters and preferences • Ad-free experience • Enhanced matching options • Exclusive features and perks Coins can be purchased through secure payment gateways.

To purchase coins: 1. Sign in to your account 2. Click on your profile or wallet 3. Select 'Add Coins' 4. Choose a coin package 5. Complete payment via Razorpay (cards, UPI, wallets) 6. Coins are added instantly All transactions are secure and encrypted.

If your payment failed but you see a charge: 1. Check if coins were added to your account 2. Wait 5-10 minutes for processing 3. If still not credited, the charge is likely on hold by your bank 4. Banks typically release holds within 5-7 days 5. If issue persists after 7 days, contact [email protected] with: • Transaction ID • Amount • Date and time • Screenshot of charge

Digital goods (coins) are generally non-refundable. However, we consider refunds for: • Technical errors preventing delivery • Duplicate charges • Unauthorized transactions To request a refund: 1. Email [email protected] 2. Include transaction ID and reason 3. We'll review within 5-7 business days See our Refund Policy for complete details.

We accept all major payment methods through Razorpay: • Credit/Debit Cards (Visa, Mastercard, Amex, Rupay) • UPI (Google Pay, PhonePe, Paytm, etc.) • Net Banking • Mobile Wallets (Paytm, Mobikwik, etc.) All transactions are in INR (₹) and processed securely. We never store your card details.

Lotta uses a smart matching system: 1. When you search, you enter a queue 2. System matches you with someone based on: • Preferences (gender, location) • Availability • Connection quality 3. Match usually happens within seconds 4. Both users must have camera/mic working During peak hours, matches are faster. Fewer filters = quicker matches.

You can set preferences for: • Gender (Male, Female, Everyone) • Location/Region (if available) However, Lotta is designed for random matching. You cannot: • Choose specific users • Match by age • Filter by interests (coming soon) This ensures fairness and authentic random connections.

'Skip' immediately ends the current chat and searches for a new match. Use it when: • You want to meet someone else • The connection quality is poor • You're not interested in the conversation There's no penalty for skipping, but excessive skipping of many users quickly may temporarily slow your matching to prevent abuse.

Video chat is the core feature of Lotta. Currently: • Video is required for matching • You can mute your microphone • You can turn off your camera during chat (but not recommended) • Text chat is available alongside video We're considering audio-only and text-only modes for the future.

There's no time limit! You can chat as long as both people want to continue. However: • Either person can end the chat anytime • Long inactive sessions may time out • Connection issues may end the chat When you're done, click 'End' to finish gracefully or 'Skip' for a new match.

Currently, Lotta is designed for random, anonymous connections. You cannot: • Save contacts • Add friends • Re-match with the same person • Exchange contact information through the platform This ensures privacy and maintains the random chat experience. We may add friend features in the future.

Lotta works best on: • Google Chrome (Recommended) - Latest version • Microsoft Edge - Latest version • Firefox - Latest version • Safari - Latest version (macOS/iOS) • Opera - Latest version For best performance, use Google Chrome with hardware acceleration enabled.

Yes! Lotta works on mobile browsers: • iOS: Safari, Chrome • Android: Chrome, Firefox, Edge For best mobile experience: 1. Use latest browser version 2. Grant camera/microphone permissions 3. Use WiFi instead of mobile data 4. Close other apps A dedicated mobile app is in development!

If Lotta is loading slowly: 1. Check your internet speed 2. Clear browser cache and cookies 3. Disable browser extensions/ad blockers 4. Close unnecessary tabs and apps 5. Try a different browser 6. Restart your browser 7. Check our status on social media If everyone is experiencing issues, it may be temporary server load.

Common errors and solutions: • 'Camera/Mic Permission Denied' - Grant permissions in browser • 'Connection Failed' - Check internet, refresh page • 'Unable to Connect' - Try different browser, disable VPN • 'Session Expired' - Refresh and log in again For persistent errors: 1. Take a screenshot 2. Note the exact error message 3. Email [email protected] with details

Using a VPN is not recommended because: • It can slow your connection significantly • May cause connection failures • Can affect matching speed • May trigger security measures If you must use a VPN: • Choose a fast, reliable server • Select a server close to your location • Expect slower matching and potential issues Lotta respects your privacy without needing a VPN.