Have a question or need assistance? Choose the best way to reach our team below.
24-48 hours for most queries
Multiple specialized teams
Urgent cases handled first
Select the category that best matches your inquiry for faster response
Questions about your account, features, or how to use Lotta
Data requests, privacy concerns, or GDPR/DPDP inquiries
Payment issues, refund requests, or billing questions
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Quick answers to common questions
Use the report button during your chat session or email [email protected] with details and evidence.
Response times vary by category. Safety issues are prioritized within 24 hours, while general inquiries are handled within 24-48 hours.
Yes, email [email protected] with your data access request. We'll respond within 30 days as per data protection laws.
Contact [email protected] with your account deletion request. Note that this action is irreversible.
Our support team is ready to help. Send us an email and we'll get back to you as soon as possible.
